Coronavirus: how to get a refund from Airbnb, and why guests are confused by the company’s policies

Like most travel companies worldwide, Airbnb has been updating its policies throughout the escalating coronavirus pandemic.The home rental firm blocked British bookings on its platform for the vast majority of customers on Thursday, allowing only key workers to stay in properties for as long as emergency government coronavirus restrictions are in place. The move comes after hosts using the site had been criticised for advertising “isolation retreats”, with tourism minister Nigel Huddleston…

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